Returns & Refunds

RETURN POLICY 

Received a wrong or faulty item? We'll help you return it within 14 days of delivery.

Damaged on arrival?
  • Contact us within 7 days
  • You'll get a refund or replacement
  • Return shipping is free in this case
Please note:
  • Orders cannot be changed or cancelled after placement
  • Socks & close-fitting items cannot be returned (hygiene reasons)
  • If a parcel is refused, undeliverable, or not collected, it will be returned to us — the customer pays any related charges
How to return:
Email info@fion.com.hk with:
  • Your order number
  • Reason for return
  • Photos (if needed)
Refund:
  • Processed within 30 working days
  • Timing depends on your bank / payment provider

Return Instructions

    1. Pack your item

    Carefully wrap the product with all original packaging, price tags, and accessories.

    2. Contact us

    Tell us about the issue (e.g. damaged item) and request a refund.

    3. Important note

    All discounted goods are non-refundable. This includes orders placed with a promo code.

    4. Return inspection

    Once we receive your item, our warehouse will inspect it according to your order. Our customer service team will contact you once the status is confirmed.

    5. Refund

    We will complete your refund within 14 working days of receiving and confirming your return. Actual timing depends on your card issuer, bank, or payment institution.

    Shipping costs:
    • Quality problem? We will cover the return shipping costs.
    • Otherwise, the customer pays for returning the product to our warehouse.
    • If the shipping cost paid is insufficient, the warehouse may refuse the parcel, and you will need to cover the extra shipping cost.

    **Additional Notes

    • Different purchase channels follow separate after-sales procedures.
    • All after-sales services are subject to review and confirmed by FION.
    • FION reserves the right of final decision of this policy.