Shipping

How Much Does Shipping Cost?

Hong Kong & Macau
When customer purchase HKD430 and up,  we offer FREE shipping for all order in Hong Kong & Macau. 

  • SF Express: It is free for Industrial and Commercial district / SF Store Pick Up.
  • Please note that there is an extra charge - HK$30 from SF Express if you require to ship to your residential address.

International
The shipping approximately takes 4-14 days. FION offer free international shipping for purchasing HKD1500 and up. Please note that import tax maybe charged by Custom Department of your country (Normally it is 5-10%). 

For the delivery method, we use Hong Kong Post Standard Shipping as the default shipping . FION will NOT hold responsible for the below situations. 

  1. Delay in delivery or confiscation of a postal item resulting from payment of fine, charges or tax by the sender as requested by customs authorities.
  2. Partial or entire content missing of a postal item during dispatch or delivery.
  • Return of a postal item for any reasons
  • Incorrect delivery due to incorrect address or posting
  • Loss or damage of a postal item during delivery

* If the shipping address you provided is incomplete, you may hold responsible for the delivery failure. In this case, customer is responsible for paying the corresponding charges, including shipping fees. 


How can I modify or cancel order?

You could modify your order before FION proceeds the order. Please contact us by email if you need any help. However, please note that once the order has been processed, FION may not be able to accommodate any modifications and refunds (except product quality issues). 

 

Can I refuse delivery of my order if I decide not to keep it?

Once we have processed and shipped your order, any associated shipping and additional fees incurred will be the responsibility of the customer if you choose to refuse signing for the parcel.

 

How Long Will It Take?

Anything in stock will ship within 48 hours. (As long as the next day is a weekday.)
Hong Kong & Macau: 1 to 3 days
Taiwan, Thailand, Malaysia, Vietnam, Singapore, Korea, Japan, Australia : 4 to 10 days. If urgent case please send e-mail to us. We will get to back to you immediately.

Where Do You Ship From?

We ship everything from Hong Kong.

How can I track my order?

You will receive an confirmation email once the order was shipped.

For local customers, Macau and Taiwan customers,

Please visit http://www.sf-express.com/hk/tc/dynamic_function/waybill/#search/bill-number/ with the tracking number included in the confirmation email.

For international customers, 

 Please visit https://webapp.hongkongpost.hk/en/mail_tracking/index.html wth the tracking number included in the confirmation email.